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FAQs

Frequently Asked Questions

One Culture foods is based out of San Gabriel Valley, California!

Our products are manufactured in upstate New York and Southern California.

Yes, we do have some gluten-free options!

Chinese Fermented Black Bean Sauté & Marinade, Vietnamese Beef Pho and Thai Spicy Tom Yum Noodle are all Certified Gluten-Free.

Yes we have vegan options!

Chinese Fermented Black Bean Sauté & Marinade, Japanese Miso Ramen and Thai Spicy Tom Yum Noodle are all Certified Vegan.

No chance, only natural, wholesome ingredients in all our products. We also proudly source only non-GMO ingredients.

No, but they are produced in a facility that processes peanuts.

Keep refrigerated and sealed in its airtight container.

Use your sauces before the printed best-by date on the label. Once opened, store the sauces in the fridge for up to 2 weeks.

Trust your nose! The flavor and aroma will change before it goes bad!

Our sauces are meant to be consumed at a 1:1 ratio; however, there is no hard rule on how to use the sauces.

Use it whenever you want and however much you want to add a tasty Asian flair to your foods.

Check out our Recipes section for some ideas and inspiration. Tag us in your creations on Facebook, Instagram, or Twitter @oneculturefoods! 

Unfortunately, we don’t make Cumin-Sichuan Sauce anymore. We miss it too!

But… sign up for newsletter and stay tuned on our social media. You never know when it might reappear and make a special seasonal appearance! 

Store unopened noodle cups in a cool, dry place. All the noodle cup flavors can last until the expiration date printed on the label.

Once opened, consume as soon as possible.

Sometimes this happens with rough tumbling during its journey to arrive to your doorstep. Luckily, the contents of the noodle cups are individually sealed so the noodle cups are still safe to eat.

However, we completely understand if you are uncomfortable with consuming, and we are happy to send you a replacement. Please send us an email at hello@oneculturefoods.com and someone on our team will help you out!

Yes! While this is not the recommended way instructed on our packaging, you can steep noodles in the hot water until they are soft or at the consistency you like. This can range anywhere between 3 minutes to 5 minutes, depending on the temperature of your hot water.

Yes! While this is not the recommended way instructed on our packaging, you can definitely cook the noodles in a pot the traditional way.

Here’s the best way to cook the noodles on a stove:

  1. Bring water to boil in a small pot.
  2. Add in noodles and gently swish until noodles separate from each other.
  3. Remove from the stove. Add in the bone broth and dehydrated veggies packet.
  4. Serve and enjoy with toppings of your choice!

We do not recommend consuming our products past their printed expiration date!

We’re always expanding our distribution! The best way to let your store know of a product you want is to ask for it! Stores respond best when their loyal customers request specific items.

Sign up for our email newsletter and follow us on Facebook, Instagram, and Twitter @oneculturefoods to get the latest news on availability.

We offer free ground shipping in the contiguous US. Ground shipping typically arrives in 3-5 business days.

You should receive a tracking notification email once your shipment is confirmed. If you did not receive it please email us at hello@oneculturefoods.com and someone from our team will get it to you asap.

At this time, we only ship within US. We’re actively working on expanding our availability outside the contiguous US.

Sign up for our email newsletter and follow us on Facebook, Instagram, and Twitter @oneculturefoods to get the latest news on availability.

Ship happens.

We are 100% committed to your experience. Please reach out to someone on our team at hello@oneculturefoods.com with the product in question and any purchase details you may have to help expedite the process.

We promise to do our best to make it all better.

Thank you for your interest! Please reach out to sales@oneculturefoods.com with your inquiry and someone on our sales team will be in touch.

Thank you for your interest! Please reach out to hello@oneculturefoods.com with your inquiry and someone on our marketing team will be in touch.

We are happy to sponsor and support any relevant events. Please email hello@oneculturefoods.com with your inquiry and someone on our marketing team will be in touch.

No names, email addresses, or any personal information you share with us will ever be provided or sold to any third party. Any submitted content (Inspirations, comments, emails showering us with praise, etc.) will become property of One Culture Foods, Inc. and may be used to make us look good in front of others.

No problem! Please reach out to hello@oneculturefoods.com and someone will answer any questions you may still have.

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